Privacy Policy

Effective Date: 10/9/2025

1. Introduction

Chef Rayan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

Personal Information

  • Name and contact information (email address, phone number)
  • Delivery address
  • Payment information
  • Order history and preferences
  • Account credentials

Usage Information

  • Device information (device type, operating system, unique device identifiers)
  • Location data (with your permission)
  • App usage data and analytics
  • IP address and browser information

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order updates and notifications
  • Improve our services and user experience
  • Personalize your experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

  • Restaurant partners to fulfill your orders
  • Delivery partners to complete deliveries
  • Payment processors to handle transactions
  • Service providers who assist in our operations
  • Law enforcement when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Access controls and authentication

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • Data portability

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Chef Rayan

Email: privacy@chefrayan.com

Phone: +972509008314

Address: Jerusalem 00000